Proactive monitoring, patching, asset tracking, and a real human you can call when something goes sideways. Your environment, documented and supported by the same engineer who designed it.
A complete operations layer for your environment - the visible stuff and the invisible stuff that prevents fires before they start.
24/7 automated checks on servers, workstations, network gear, and critical services. We see problems before you do.
Operating system and third-party application updates, scheduled around your business hours. No mid-day reboot surprises.
Every device, every license, every warranty - inventoried and renewed before it bites. No more "wait, that workstation is from when?"
Onboarding, offboarding, password resets, permission changes. Predictable processes that don't depend on tribal knowledge.
Internet outages, software vendors, hardware warranty claims - we're the one making the calls, not you.
Every part of your environment - network diagrams, credentials, runbooks - written down and kept current. Standard practice, not a premium upcharge.
Most "managed IT" is actually break-fix in disguise. You pay a monthly fee, but real attention only happens when something's already on fire. Proper managed IT means the small problems get caught and fixed before they become the big ones - and you barely notice us doing it.
The most common failure mode in small business IT isn't a hack or a hardware failure. It's the previous IT person leaving with all the passwords in their head, no documentation, and the next firm having to reverse-engineer your environment from scratch.
Every Stratus Rock client has their environment documented to the point where another engineer could pick up cleanly. That's the bar - not because we plan to leave, but because that's what good operations looks like.
Break-fix means you only pay when something's broken - which sounds great until you realize the only time anyone looks at your environment is during an outage. Small problems compound until they become disasters. Managed IT is the opposite: a flat monthly fee in exchange for ongoing attention, monitoring, and prevention. The economics align with you wanting things to stay working, not with us wanting things to break.
Sweet spot is roughly 5 to 50 people. Smaller than that and managed IT can be hard to justify economically. Larger than that and you usually need an in-house IT person plus outside support. We've worked across multi-site offices, single locations, and remote-first teams.
No. We work with the equipment and platforms you already have - existing servers, your current firewall, whatever line-of-business software you're running. We'll recommend changes when they genuinely solve a problem, but we don't do forced rip-and-replace. The exception is security tooling: endpoint protection (EDR) and backup are non-negotiable, but those are usually added on top of what you have, not replacing anything.
Critical issues (server down, can't access M365, full outage) are handled outside business hours. Regular requests (new user setup, software questions) are handled the next business day. We'll always tell you upfront whether something is being addressed now or in the morning - no false urgency, no false patience.
An honest assessment of what you have. We look at your environment - servers, network, identity, backups, security posture, documentation - and tell you what's working, what's not, and what we'd change if we took it over. No commitment from that. If it makes sense to work together after, we plan an onboarding that doesn't disrupt your operations. Most transitions happen in a day or two.
You walk away with everything. Your domains, tenants, data, accounts, and documentation - all in your name from day one. We don't hold anything hostage. If you ever need to transition to another IT provider, the documentation is the handoff. That's not a feature; it's the minimum standard for honest IT work.
We serve small businesses across the metro Atlanta area - including Cherokee County (Woodstock, Canton), Cobb County (Marietta, Kennesaw), Fulton County (Roswell, Alpharetta, Atlanta, Sandy Springs), and surrounding suburbs. On-site work where it matters, remote support where it doesn't.
Tell me about your environment. I'll do an honest assessment - no obligation, no sales theatre.